[Resolved] ACT Fibernet — False data usage statistics

nandha26

from Chennai, Tamil Nadu

Address:	600035
Website:	portal.acttv.in/web/chn/home

Hi. I'm using ACT Broadband service. I'm right now under a Plan wherein ACT "claims" 40Mbps for 75GB quota. And after the FUP, the speed goes down to 512KBPS.
recently, in the past few months, I have noticed a substantial amount of FALSE DATA STATISTICS.
I would use maybe say over 5GB main a day and the next day when i check my usage, it reports unto 8GB consumed.
Initially, I left the matter and assumed i might have downloaded more than I thought.
But then I become more aware and then I realized My Instincts were right. This Company had been Thieving me all along.
I thought i was only one among a few, but there are actually so many others.
ACT is on purpose Cheating Consumers of their Data.
They are filled with Misleading Intentions.

I'd be grateful if you look into the matter.
Thank you.

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Nov 14, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

ACT Fibernet Customer Care's response Hi Nandha,

It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. Please share your customer ID or registered contact number, we will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
ACT Fibernet