ACT Fibernet — False FUP Completion Status

Address:	Hyderabad, Andhra Pradesh, 800084
Website:	portal.actcorp.in

Account No #[protected] Kondapure, Hyderabad I am also experiencing the same issue. Within 7 days of FUP reset, my FUP was completed even though my usage could not have caused 50 GB to be completed in 7 days. I requested them to share my usage details by email. The email was [protected]@actcorp.in (on 7th Oct 2015) no reply ever came. So I mailed to the other support email address, support.[protected]@actcorp.in (on 13th Oct 2015) and finally to the nodal officer. And I am waiting for the reply. I had to reset mid month (17th Oct 2015) because of this, without proper explanation. I feel cheated and ignored. P.S. How come your support email address for getting detailed usage is not mentioned in the customer login account page: http://portal.actcorp.in/group/hyd/myaccount. Please provide a easy way to access the complete usage log without needing to go throught these unnecessary hassle of email chain. I know you can do it. P.P.S I am new to this forum, so please do tell me incase I need to create a seperate post for this complaint. I will do so. Regards Pradeep Rajamanickam