[Resolved]  ACT Fibernet — False promises and poor service

Address:Bangalore, Karnataka, 560079
Website:Actfibernet.in

I had deactivated my act fibernet account during december due to poor services.in the month of may i received an offer to reactivate the account with 50% discount for june and july. However after giving a missed call as mentioned in the message from act i got a call within 48 hours stating account will be reactivated immediately somebody will come to check the services since i had told them to do so as the old wires were gone and also promised old balance of 450rs will be reverted. However after making multiple calls on 1st june technician came to my place and got the connection fixed. Couple of hours later i receive a bill for 2100rs which had no discou us and charges made from 20th may to 1st june as well.. Customer services promised within 48 hours my issue will be fixed yet no response. Looking forward to raise a formal complaint on act
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Jul 8, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
ACT Fibernet Customer Care's response
Dear Valued Customer,

We regret the inconvenience caused. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet
Complaint comments 

Comments

The Act broadband service is so pathetic every 2 days the connectivity conks off. In spite of repeated request nobody attends to the complaint. I tried calling the Nodal officer his number is so busy and that shows how many complaints he must be attending to and the quality of the service. Made a grave mistake of taking this connection.
ACT Fibernet Customer Care's response, Jun 8, 2017
Verified Support
Dear Valued Customer,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

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    +91 72 8899 9999
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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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