ACT Fibernet — False promises on offers and misbehaviour of the agent

Address:

Hyderabad

I was promised by visiting care executives on recorded line about 4+2 months offer by Act Fibrenet if i extend my subscription for another 6 months. This offer costs me much lesser than my existing plan.

In a hurry and not to risk the problem of disconnection of existing plan, i have paid for next 6 months, first (which is a higher amount).

Later I called customer care to adjust this amount accordingly - either extend the no. of months or refund the difference amount.

To my dismay they are saying this is not possible. Surprisingly, the executives are asking me if have recorded the conversation offering me 4+2 months. I told them they called me on recorded line and requested to retrieve them, which are turning down.

In the last call the agent has slammed the phone while I was still speaking

Please help raise a strong complaint on this misbehaviour and unfair billing practice