ACT Fibernet — Fiber ner

This is the email regarding refund on your ACT broadband account number[protected]
mail initiation of disconnection

NoReply-JD
Thu, Feb 11, 10:27 AM
to me

Dear Subscriber,

Greetings from ACT Fibernet!

We regret to inform you that your ACT Fibernet service has been disconnected due to Better plan.

Please refer to your following account details:

Package Name: ACT Lightning

Last Invoice Amount: 861.42

Current Due Amount: 0

It has always been our endeavour to serve you the best. We sincerely hope that your disconnection is temporary and you would return to the ACT Family soon.

In case of any queries please call us on our customer care number [protected] or [protected]. You could also write to us helpdesk.[protected]@actcorp.in

We look forward to serve you soon.

At your service, always.

Team ACT

I have attached the bill of Feb where it is showing as refund of 1300/- but till date the refund is not done even after many remainder n phone to the company
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ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2021
ACT Fibernet Customer Care's response
We regret the inconvenience caused. Please be assured that our team is looking into this.
Sep 19, 2021
Updated by dineshn30
this is too much if I had not paid the bill frm past febraury what would have ACT charged and included penalties for the same.

the disconection is from febraury and now it is almost october. I have even raised comlaints regarding this it wil say that the same will be conculded in 7 days but that7 days has not yet still come.

I need a compensation for this. the agony from past six months for following up and getting no conculsions.

regards

DInesh
Sep 29, 2021
Updated by dineshn30
this ACT people are still annoying they tell that they have paid and are telling that they are going to share the screen shot of the payment. But till now they have not shred the same nor the payment is done, I have to get a compensation for this.
Oct 01, 2021
Updated by dineshn30
every time I post on this platform I get a call and a message that it will be resolved in 7 working days. But nothing is resolved. I have to a compensation for this. this is really ridiculous.
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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