[Resolved] ACT Fibernet — fibernet - internet connection not working for past 3 weeks | |||||
I have been using the act fibernet broadband since jan 2018 and the service was excellent for first 6 months. Trouble started as soon as i renewed the connection for next 6 months. The internet is down and i have raised several complaints both from their mobile app and from customer care. The complaints are closed without any resolution. Escalation to nodal officer also did not help. I need a full refund if they are not able to resolve this issue. Company: act fibernet, rajajinagar, bangalore. Complaint ticket#: [protected] Was this information helpful? | |||||
Aug 30, 2018 Complaint marked as Resolved The connection has been restored by ACT field technicians and a network junction box has been installed in my house premises. customer support has been notified about the posted complaint. Verified Support Aug 28, 2018 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the inconvenience caused. Please be assured that our team is looking into this. Regards, ACT Fibernet Verified Support Aug 28, 2018 ACT Fibernet Customer Care's response Dear Valued Customer, We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, SMS TC HELP to[protected] from your registered number and we will be at your assistance Regards, ACT Fibernet | |||||
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Now they are saying that routers are not available. No one is taking the responsibility. Now the ACT executive is saying that the a separate company handles routers so please followup with them. very bad experience with ACT beam.
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Regards,
ACT Fibernet