ACT Fibernet — Fraudulent bills and excessively charged.

In dec 2018 I terminated my service from Bangalore as I relocated and I get a closing bill as final statement. In a moment of rush I paid it thinking I made a miss. After a week or so I went back and asked about the additional bill and they told that was January 2019 bill. I told them their systemic error to shoot an extra bill and requested refund several times on calls n emails but till date they are saying as per policy they can’t refund. Now in 2022 I took the bite and due to WFH took an act plan out of familiarity. I paid in advance several terms since 2020. The last term in 2022 I was on 6 month advance payment of which between March 2022 to all of October 2022 I was out of home and nobody used it for 7 months. Since my earlier disconnection made zero sense to company by experience and I had no option to notify on app, I let it be as money was gone. I get a call in October with new bill saying for next cycle they have billed. I tell them I Am not using internet for 7 months although paid in full and she says u could have disconnected and reused. I told her no option was there nor by experience I have only overpaid so I did not know there was a possibility for a prepaid 6+1 month plan. I told her I am not returning due to personal situations and she sends out a notification to pay bill for that month and disconnected it. I never renewed my plan beyond my prepaid months. She can very well see for 7 months 0 data was used. Such a fraudulent team I saw the same pattern I experienced in Bangalore but Chennai was a little curteous but I think powerless. Every ticket or email sent was closed immediately. No nodal email shared. I have been digitally robbed by a company in broad daylight when every byte can be monitored remotely. Returning back to Airtel where customer service used to be real and helpful. Speed can be compromised but not cheaters to infest a society in digital age. On all counts Bangalore customer care misquoted and billed me with no refund. Users please beware. Two times hit by this same rock. I worry about users for whom their little earnings are spent here due to job needs only to be baited by sharks like these. Stay away. Airtel I hope will be a comfort zone as it was for mobile for decades in a row.. likely for internet as well.