ACT Fibernet — Frequent disconnections

Address:

600078

I started using their service by the later mid of Jan.
Only for few days, I did not face any issue either with the connectivity or with the speed.
I have already raised many complaints via phone (their helpline[protected]
They say that their server is down 'at times'
This is the most unreliable ISP I have ever used.
In 24 hours there is only connection for 12 hours (that too intermittently) that too only after midnight.
So to use their service, we have to be awake in the night is it?
I am not able to mention a particular date when this happened because this has been happening for the past 1 or 2 weeks now.
They do not pick up when called to helpline in the morning time before 10 or 11.
Now another issue I have been facing since yesterday is the reduced download speed. 75 GB is my download FUP upto which the speed should be 40 Mbps as mentioned in their plan tariff. I have not even reached 20 GB of it till now but then the speed has been drastically reduced. It is taking around 10 minutes even for a 60 MB file to download.

Due to this unreliable WIfi connection, I am forced to use 3G data in my phone separately. Total waste of money.

Why do I have to compromise when I am paying the money on time?

Cheaters ACT. This is not fair.

Customer ID: 1374916