ACT Fibernet — frequent internet disconnection on daily basis

Address:

Hyderabad, Andhra Pradesh

I have an issue with FUP (Fair usage policy). The FUP has not been reset for this Jan 2014. I have raised many complaints till date by calling up there customer service team[protected], they say they will reset the FUP as soon as possible and it’s been more than 10days by now. My plan is 15MBPs speed and as per this plan I need have 15MBPs of speed every month up till 50GB FUP. As per FUP limit if I cross 50GB o[censored]sage then my internet speed will be 2MBPs. And this FUP will reset on every 1st of the month but, this didn’t happen for me for this month Jan 2014. I have wrote to the nodal officer for Beam on daily basis as the issue is not been rectified by their team. And to my surprise I receive same response form the nodal office as below for all the mails that I have sent but nothing has happened in rectifying my complaint.

RESPONSE MAIL FROM NODAL OFFICER TEAM:

“Dear Subscriber,

Thank you for contacting us,

Your request has been assigned to the concerned team to facilitate immediate action.

We have directed our team to contact you and set up a convenient time when they could visit your place and assist you, Kindly bear with us until such time.

Please note that an escalation ticket [protected] has now been registered.

The ticket generated as an acknowledgement of your mail is now being closed, since the permanent ticket number has been created for immediate action by the concerned branch team.



Thanks and Regards
Nodal Officer”

And each mail I receive from the Nodal Officer team as a different ticket number. And to my surprise the issue has not been sorted out till date and I have informed the billing team via mail ([protected]@beamtele.com) that I have subscribed my plan for 15MBPs and I have received only 2MBPs of speed which I have not subscribed so I will not be paying any thing till date the issue is sorted out, but still I have received a bill for this month for 15MBPs speed which they didn’t give me till date. Above all this my internet is been completely disconnected on daily basis at least for 2 to 3hrs in 2 intervals.

I have made so many follow ups with customer service team and as well as the Nodal Officer team, but nothing has happened, my issue still remains the same as it was. I feel that the Nodal officer Mr Wilson.CH is sleeping instead of doing his responsibility when a complaint has been raised and brought to his notice. The reason I had to mention this statement is I have lost a lot of time by following up this people and wasted my money by making calls to them which fetched my nothing but only loss in all aspect for which I will not be compensated from by source.