[Resolved]  ACT Fibernet — frequently dropping vpn connection and worst customer support

Address:Hyderabad, Telangana, 500072

One month back i took act fibernet internet connection. I m facing vpn connection dropping issues, i called customer care, always they say the complaint assigned to someone to fix the issue by visiting our home. They mentioned complaint will be resolved in 24 hours but it’s been 3 days, no one visited our home to fix the issue. Whenever i call customer care executive say same story. No one takes the customer complaint seriously. It’s really worst service.
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Jun 7, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
ACT Fibernet Customer Care's response
Dear Rkovvuri,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Complaint comments 

Comments

4 days no Internet! They keep saying issue will be fixed within 24 hours but it's 4 days now! First they said it was a wire cut, Now when I called the customer care they're telling me that they're waiting for some permission for the box but Infact the box is fitted in my building only!!!
Please help

Registered mobile no : [protected]
ACT Fibernet Customer Care's response, May 8, 2019
Verified Support
Dear Melvinabes,

We regret the inconvenience caused. Please share your city name below. We will look into this for you.

Regards,
ACT Fibernet

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