ACT Fibernet — FUP exceeded in a few days in ACT

Address:	560102
Website:	ACT Broadband

I am resident of Bangalore (HSR sector-2) and moved form Airtel to ACT.
I got my service activated on the 18th March 2016, 100Mbps 125 GB account 11776311.
In 8 days it says i've exceeded my limit, i had important office work and i got a recharge for 24GB on 27th night and connected via a VPN and in a couple of hours i was done and logged out of the computer.
In the morning the FUP exceeded and the customer care are telling me that i've exhausted both the quotas.
I've requested for a usage report and will have to check the same.
Have anybody had similar experiences, lets share the same and ensure it is got to the attention of ACT broadband and other regulatory authorities asap.
I can be reached at [protected]@gmail.com or [protected].