[Resolved] ACT Fibernet — fup limit is fraudulently getting calculated

rs.sekar

from Hyderabad, Telangana

Address:	500036
Website:	portalv6.actcorp.in/web/hyd/home

I have customer to ACT since many years and earlier i had 5mbps connection which had 25 GB FUP. But i never had a shortfall of FUP until last month of the my six months plan and that too only on 25th of the month. So now in month of August i have shifted to 25 MPBS speed (A-MAX 650) connection. To my suprise the FUP limit got over in just 10 days only. When i am asking detailed report they are not sharing it and more over they were very rude over the calls too. I believe its high time to think about trust i had and request the consumer forum to help me in this perspective.

Also their technical team member name- Subhankar claims that there are no complaints on FUP limit in Hyderabad otherthan mine. When browsed there are many. Please take an appropriate action on them.

My Connection details,

User id: rs.[protected]@gmail.com, contact number:[protected], Rajasekar R.

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Sep 24, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

ACT Fibernet Customer Care's response Hi Sekar,

We are sorry for this. Please share your city name; we will get in touch with you.

Regards,
ACT Fibernet

Aug 22, 2017

Updated by rs.sekar Hello Beam Team,

My city is Hyderabad and besides this i have called customer care many a times for correction in the data usuage, nothing has been done so far.

Hope some action from your side, i feel like cheated this time.

Regards,
Raj.

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Comments

rs.sekar

from Hyderabad, Telangana

Hello Consumer forum team,

Until now haven't got any response. Could you please expedite the process, i am getting calls from ACT to clear dues though my account got suspended on 12th, they are demanding full money or face legal action. Could you please help me, i am afraid of this now.

Regards,
Raj