ACT Fibernet — Gx box | |
I am also going through same. I paid act 2500 on 16th Aug and till now no one showed up to install the gx box. I am working form home and it’s important for me to have uninterrupted internet. Before paying I confirmed with the customer care that the box will be installed at the location in 72 hrs. When that not happened i called up customer care, again they opened a ticket and informed that it will be installed in 72 hrs. The ticket got closed with out the installation after 5 days. I called up again they opened a new ticket on 24th aug. Yesterday i called by to express my frustration the rep said she will escalate and have a supervisor call back in 4 hrs. As expected no one called nor my issue is still resolved. This is frustrating i am only keeping it with act because there is on other ISP in my area.
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ACT Fibernet customer support has been notified about the posted complaint. Verified Support Aug 28, 2020 ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused
Aug 29, 2020 Updated by [email protected] No one called me yet... whenever i call customer care they say this is in process and it will be resolved in 24 hrs. I asked for a escalation and requested to speak to a supervisor they said someone will call in 4 hrs. No one called back. You just dont care. I dont want Call backs i want a technician at my door right now to install the gx box thats all. | |
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No one called me yet... whenever i call customer care they say this is in process and it will be resolved in 24 hrs. I asked for a escalation and requested to speak to a supervisor they said someone will call in 4 hrs. No one called back. You just dont care. I dont want Call backs i want a technician at my door right now to install the gx box thats all.
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010