[Resolved] ACT Fibernet — I given a request for shifting my wifi before 25 days. Still its not done
A
adhithya unni
from Bengaluru, Karnataka
It has been 24 days since i raised a shifting request to my new location. Still its not done. Very poor service. After submitting documents one person came and he said no boxes are here within 100meters. So an another team will come and they will fix box thn nly will get the connection. Then he went. And after one week an another person came. He said within 80 meters box is here. Check with building owner and call me. I ll give the connection today only. Then we taken permission and all. Then we continuously called that person. He didnt pick the call. Then after few days we got a call from one field executive. He said im in your location. I will b there within 5 minutes. Till that end of the day the person didnt came. After these all incidents we are calling customer care. Daily they are giving the same reply. We escalated your problem. I assure that you will get the connection today itself. Soo many todays done like this. I spoken with their mannager. He also gven the same reply. So hw can we trust on act? Daily im making calls to ths customer care and daily we r saying the same thing as a poem. I didnt get any responce from act side.
Was this information helpful?
No (0)
Yes (0)
Aug 1, 2017
Complaint marked as Resolved
customer support has been notified about the posted complaint.
We regret to know that your concern was not addressed and would love the opportunity to help. We will look into the matter and make every effort to assist you.
User Id :[protected]
A/C No :[protected]
Name : VETRI SELVAN
Home : [protected]
Mobile : [protected]
I want to disconnect my ACT INTERNET connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
A/C No :[protected]
Name : VETRI SELVAN
Home : [protected]
Mobile : [protected]
I want to disconnect my ACT INTERNET connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.
We are sorry to hear that and would like an opportunity to make things right. We will get in touch with you at the earliest.
Regards,
ACT Fibernet