[Resolved] ACT Fibernet — I have requested for a plan downgrade and removal of suspension

[Resolved] ACT Fibernet — I have requested for a plan downgrade and removal of suspension

S Sapsingekar from Lal Bahadur Nagar, Telangana

Hi, I have requested for a plan downgrade and removal of suspension from my account, and I have been calling and raising tickets with the team and always the associates say that it will be activated between 30 minutes to 4 hours. And, I have followed up many times since 2 days. I would really appreciate if you can resolve such miscommunication issues. Please let the customer know, what is the real issue and how long it will take, at least we could make any arrangement. Thanks, Was this information helpful? No (0) Yes (0)
Feb 11, 2021 Complaint marked as Resolved After series of calls with the associates, the ticket associated with this issue has been resolved. I appreciate your help but this should have been at the initial calls itself. There is also another ticket on different account which is still pending. I hope they resolve it soon. ACT Fibernet customer support has been notified about the posted complaint.
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