ACT Fibernet — Ignorant and Arrogant attitude of ACT Fibernet Appellate and Nodal teams

Nagaraja K M

Nov 8, 2021

Address:

14th Main, Banashankari 2nd Stage, Bangalore

Repeated service outages of internet service do not mean anything. Complaints since last 2 years have not resulted in any improvements.

This team claims no responsibility for refunding prorated subscription charges when they have outages that last 12-20 hours. Families dependent on internet are left at their mercy.

Shameful attitude of ACT Fibernet Appellate and Nodal teams taking their monopoly in or area for granted.

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Comments

FedEx Customer Care

from Mumbai, Maharashtra

Nov 10, 2021

Hi, We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number

Nagaraja K M's [Complaint's author] reply, Nov 12, 2021

One thing ACT staff is trained to do is write these meaningless "regret" and "apology" messages. Or maybe they are automated bots sending bogus apologies.

ACT's internet service standard is extremely poor and low. Your attitude that a customer doesn't deserve a refund even when he suffers an outage for several hours (10-20 hours) during the day incurring a loss of work shows how low your standard is.

Here is the latest outage since yesterday morning: SR10263451834814. Last week's outage: SR10263334234024

Week after week, there is an outage. Unethical and unprofessional.