[Resolved] ACT Fibernet — I'm complaining about net installation is not done in given period

Umashankar230

Address:

1-10-174/A, Vidyut nagar rd no.1, Dilsukhnagar, 500060

My name is R. Umashankar, I have taken an internet plan from act fibernet on 26th Jan 2021. They said that on 27th Jan, before 11am installation will be completed. On believing them I have paid amount also, Rs. 690/-. But, till now they didn't given connection. On calling customer care they said that, in my location no availability of installation box, we will give connection on 4th Feb, 2021. At the time time of registration I have given my correct address, and by checking my address they said service will be done in next morning. But now they are saying like no availability of box, wait for 1 week. They cheated me after payment.

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Feb 13, 2021

Complaint marked as Resolved

After complaining here, ACT team reached and installed connection in 5hours. Thanks for this service

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2021

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

Verified Support

Feb 01, 2021

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, use our Mobile App (http://is.gd/actapp)