[Resolved] ACT Fibernet — improper service, causing life or physical damage to property

vardhaman narasagoudar

from Bhubaneshwar, Odisha

Address:	560032
Website:	www.actcorp.in

A complaint was raised[protected], & there was no internet connection for more than 52 hours, to rectify the issue they moved the power box to my residing premises & are taking power connection for same. For this the team tried checking the power supply at various points. Now these have caused 3 issues to me & nearby members.

1) i have not received how much refund i have got / or how many extra days are added.

2) how much discount for will given for the power box current utilization, still no clarification.

3) still the wires are not connected properly, probably raising risk for the life or physical damage to the property.

Its more than 7 days, now they are opening a new ticket [protected] & without any confirmation closing the ticket.

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Oct 22, 2018

Complaint marked as Resolved

After lots of communication & call back, they resolved the issue. Hence the quality of service is not upto the mark

customer support has been notified about the posted complaint.

Aug 14, 2018

Updated by vardhaman narasagoudar Still no proper progress, they have called me stating they will resolve the issue & mark the ticket as closed. And I have to reopen again. I have recorded all the calls but not able to attach here. Only 10% of the issue verbally they said the waiver is given (I need to check) I wont pay until the issue is resolved.

Aug 20, 2018

Updated by vardhaman narasagoudar After continous follow up issue 1 & 3 are resolved, but still clarification i.e point number 2 is pending. I have informed them to mark the ticket to be closed but still be awaiting for the clarification.