| Address: | Bangalore, Karnataka, 560029 | | Website: | www.actcorp.in/personal/fibernet/plans/bengaluru |
I have been billed from 5th sep on rapid blaze plan and paid 1770 for the installation and plan. I stopped using internet from 5th oct. I was never aware of the advance rental concept in act nor the representative from act mentioned that to me. Now i have been billed for 5th oct again without my knowledge for the plan i never opted for. I never got a proper response from the customer care though i called twice the help desk and took 20 minutes everytime to connect and talk to the representative. I lost my time and money only because of the firm's irresponsible professionals.
Why does act have a web page, android app? When you can't give the right details about your tariffs and generate the right billing. My plan was downgraded without my concern. There are multiple discrepancies in the billing and the tariff displayed on the screen.
As i was unaware and never used the act internet for 5th oct to 13th oct, i should never be charged for the same. I get an sms right now while i am writing this to pay rs. 971 which is the old plan's billing before the downgrade.
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