[Resolved]  ACT Fibernet — Incorrect billing, internet plan change prior schedule

Address:	560043
Website:	www.actcorp.in

My account id:[protected].

I opt for act blaze 12m + 2m free. Since march is my last month for free rental. So, i called the customer care on 14th march to upgrade my internet plan to act lightning from april 2017, were the female cce confirm me that same, the plan will be activated from 1st of april 2017.

However, the plan was changed prior schedule from 15-mar-2017 onward instead of april 1st and i got messages that rs.882 due which needs to be paid by 15-mar-2017. I called the cce regarding this but without any resolution. I log many conplaints with the ticket number: [protected], [protected], [protected], [protected], [protected], [protected], but without any resolution they keep closing the tickets.

Now my internet is very slow and now able access properly from 15-mar-2017 onward.

I started getting message that my account has been suspended for non payment were i call the act cce many time and explain the same thing over and over again; keep telling me that they have updated the billing department and will resolved at the earliest but still not resolved. Now i got message as per the screenshots attached that my account will be disconnected due to non payment.