[Resolved]  ACT Fibernet — incorrectly charged for router and rejecting refund

Since my previous complaint got no response, posting it again to get some attention.

I had posted a detailed complaint on the subject matter on the below link:

https://www.consumercomplaints.in/beam-telecom-act-wrongly-chargedrefund-c252606...⇄

After this, I received a call from ACT's social media team stating they made a mistake and will refund the router charge that was incorrectly billed and credit my bank account with it.

They did waive the router charge after that BUT when I got the money in bank, it was without the Router charge!

I again spoke to their useless customer service team and as you can guess its of no use!

I need the money that was deducted incorrectly for router refunded to me ASAP so that I can forget I ever had any connection with your company ever again!

ACT Account No.:[protected]

YOU'VE ALSO SHOWN THE AUDACITY TO REACTIVATE MY DISCONNECTED CONNECTION BY YOUR OWN AND ASKING ME TO PAY FOR IT WHEREAS I'VE STOPPED USING YOUR CONNECTION FROM NOVEMBER AND ALREADY GOT A DIFFERENT SERVICE PROVIDER.

MAKE SURE THE AMOUNT THAT WAS WRONGLY DEDUCTED FOR ROUTER IS REFUNDED AND NOT CHARGE ME FOR ANY USELESS SERVICE THAT I DIDN'T AUTHORIZE YOU TO ACTIVATE.