[Resolved]  ACT Fibernet — Installation delay

I requested a new connection to the act fibernet more than a week ago and paid in full amount for 3 months in advance.
For first two days two engineers contacted me after that there is no contact from any of the engineers or the customer care who promised me a connection within a day or two. I was trying to call customer care for the past 4 days but there is no respose.
I was highly disappointed by the worst customer care service of act. I was in such a rush to install fibernet as the online classes were about to begin. I already lost 20 percent of my attendance due to this
Please resolve this issue asap.