[Resolved] ACT Fibernet — installation delayed and no proper response from the act installation engineers

Kanagaraj Krishnamoorthy

Address:

Bangalore

I enquired with act fibernet regarding new connection and they made me pay for 3 months in advance saying that installation will be done soon.

2 days later act technicians visited our home and were going around the locality looking for nearby servers.

They said they weren't able to find any servers nearby and will come back after 2 days.

I received call from one more act person who said they will be visiting the next day.

For more than a week, no one visited and the connection was not provided. When i tried calling back the technicians they aren't picking my call and are not responding.

I am very much in need of a internet connection since i am working from home and recenly got shifted to mathikere.

If it will not be possible to do installation they shouldn't have asked me to pay and i would have checked with any other service providers.

I am not happy with the kind of service that act fibernet provides.

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Aug 12, 2020

Complaint marked as Resolved

I had to initiate a refund request, to gain their attention. And it worked finally. Two days after my refund request was in process, ACT technicians visited my house and completed the installation.

ACT Fibernet customer support has been notified about the posted complaint.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Kanagaraj,

We regret the inconvenience caused. Please share your registered contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Kanagaraj Krishnamoorthy's [Complaint's author] reply, Aug 4, 2020

Hello ACT Team,

Thank your for responding.

My registered contact number is 9738409411
City Name is Bangalore.

Regards,
Kanagaraj Krishnamoorthy

Kanagaraj Krishnamoorthy

I do not understand, why did you even ask for my details here. It has been 3 days since I shared the info. No one from ACT has contacted me nor did any technicians visit my home for installation.

What is happening?

Kanagaraj Krishnamoorthy

I have had a really worst experience with ACT Fibernet.

One advice for ACT Team. Both sales and technical team should work side by side. In your case, sales team is getting more leads than what the technical team can handle.

New connections need not be offered if you do not have sufficient man power to handle the case.

This is from my understanding, an important issue which you guys should work on to improve customer experience.

Thanks for giving me a bad experience. I have learnt from you guys.