ACT Fibernet Complaints & Reviews

Ticket Number: Ticket No:SR[protected]
USER Id:[protected]

Good Evening Act Corp and Friends,

Short Story: Unethical Wiring completed result in life threatening Circumstances Reported in our apartment Premises. Yesterday a dog damaged the wire upstairs. This is the complaint raised by me, and your executive gave a resolution and my connection is working fine.. but the wiring got completed by attaching 2 strings and taped it.

Issue in Detail: Due to work from home, I wanted to go for Act corp amidst a lot o[censored]nhealthy reviews by customers, because I wanted the speed. That doesn't compromise the quality. Wiring should be made on the corners of the walls by other service providers like Jio and Airtel.

Incidents happened in our apartments and there is always an issue with dogs. I completely understand. If we have a system for wiring it has to be done in the corners of the walls. why the hell on earth with a illiterate Installation team would put the wire on the floor, it's not only DOG, but senior citizens go for walking on the upstair premises and they would succumb to fatal injuries, why the installation team is not understanding the problem today dog can damage the wiring tomorrow too.
1. And I want this to be rectified in 24 hrs time.
2.The wiring should not lie in the floor it should go to the corners of walls with properly connected for my connection and other 2 connections too.
3. Post the Installation, within 5 days I saw a dog damaged the wire and the resolution provided is pathetic, instead of connecting 2 wires I want a wire replacement.
4. Concealed wiring for all the users of act corp in our apartment premises.
5. While checking the issue resolution, I myself succumbed to injuries due to wires lying on the floor.
6. There needs to be a difference between the human brain and dogs brain. Don't send dog brained people again for this wiring activity.

Please consider this as the highest point of escalation.

If you send dog brained people, as a secretary of the association I am ready to help them and guide them. At this Corona times you are providing good service (not free of cost rite) don't be prey to this kind of nasty reviews ACT corp.

-an unsatisfied Customer

Hi sir this regarding disconnect my act fibernet net connection
Because of iam to negative place due to corona virus my kindly request to take complaint immediately

My issue with refund dispute is not addressed yet,

Below are the details for better understanding.

Act account number is[protected],
My act plan is act rapid plus 6m + 1m
Paid amount 6792rs
Plan start date 25 feb 2020
Relocation request raised on 21st march 2020 (Later no data was used)
Used data for 1 month feb to march
After relocation request raised internet service is not used

Received a refund of inr. 2182.74 which is not correct

Since i have used the data for only 1 month out of 6 months plan (Act plan is act rapid plus 6m + 1m, paid inr.6792) rest to be refunded considering 5 months no data usage.

Relocation request on 21st march 2020 sr[protected] which was not attended by your network engineers for more than 2 and half months (April and may) data not used all this months, and without intimation the relocation request was closed by the network engineers (May 31st) saying no new port availability and ticket status was set as disconnection request.
Disconnection request was not from my end since no new port availability for relocation request customer care executive set it for refund saying refund will be provided for the total non usage months including the months i waited for relocation request would be attended.

So refund should be given for months including the relocation request (Which was not attended by the engineers) and caused inconvenience for all those days.

You can contact me on [protected]

I enquired with act fibernet regarding new connection and they made me pay for 3 months in advance saying that installation will be done soon.

2 days later act technicians visited our home and were going around the locality looking for nearby servers.

They said they weren't able to find any servers nearby and will come back after 2 days.

I received call from one more act person who said they will...

Hello act team,
I am sending this email with huge frustration that my shifting request is still not processed.in these times of covid where most o[censored]s are working from home, i am not able to get any internet as my shifting request has not been processed at all. I placed the request on 24th july. Feasibility was checked on 25th and no one has got back to me since then. I called up the customer care multiple times last week where i was promised a callback if not a physical visit to assess the situation, even that hasn't happened as well. One of the executives informed me today that it might happen after 2-3 days which is not acceptable solution as it's already been 11 days since i placed my first request. Can you please help?

Here are my details,
Registered mobile number:[protected]
Account id:[protected]
Name: sharath s
Shifting request ticket no: sr[protected]

Hi team,

I had requested the shifting for my act fibernet within the same locality (Jalahalli village, bangalore) on 31st june 2020 and one field guy came and said no port available to contact customer care. Every time i call customer care after trying for "n" number of times it gets connected and each rep says different reason for not giving connection. So finally i decided to disconnect the internet and asked for the refund, as i had paid the advance amount for july 2020 which i never used. No body again contacting me for the same just received an email asking for the bank details. I replied back [protected]@incredible. Actcorp.in with my bank details many times and untill now no refund made. Now i am not able to contact them also over phone as i am not a customer to them so i only get an option of ivr for re-connection.

So much bad service never expected form act.

My act account number[protected]

Regards,
Prathima

I have never applied for a static ip and without my permission they have added this charge even to my new bill that hasn't even gone into effect.

Even after removing the static ip for my plan, the bill details are still the same. Calling their customer care is completely useless, they ask the technical team to call me back and the tech team asks me to file a complaint with the customer care. An ongoing loop.

What's worse? They close unresolved tickets with no option to reopen them. Their facebook page is filled with unresolved complaints by customers and yet these fraudsters are allowed to operate as a legal company while cheating their customers.

I already have a 30mb per month plan and i have paid for 6 months. I recently got in touch with cs about upgrading my plan and they told me that i will have to pay the amount again (Except for the months the plan is still active) so i decided to upgrade once my current plan ended which happens in october 8th. Yesterday i got a message that my plan is upgraded and that a revised bill will be sent out, if i dont pay that bill then my internet will be disconnected. Need help as i dont have any money to set up a new connection and i want the plan to continue without upgrade because i paid for it. Thanks for reading

Hi team,

In connection to the above subject, please note that i have filed a complaint multiple times to cancel the service as there is no connection available in my location. However the representatives are visiting multiple times though there is no solution. Hence, i have cancelled and awaiting for the refund amount from last 3weeks. Therefore, i am escalating this to higher authorities to take it forward and also i am filing the grievance online.

Worst experience with act

Regards,
Sabina
+91 [protected]

Hi

I am ACT Fibernet consumer and been using this connection for past 2 and half years with id :[protected].

Recently I shifted to a new place which is 3 km away and its a ground floor.
So I raised a ticket on Customer care for shifting purposes, Noone mentioned me regarding the shifting charges. its very shocking that the shifting amount charged (600 rupees) on the customer is really very high.

i have already taken the basic plan of 799 which i thought will be economical and affordable for and in any unavoidable circumstances is bearable, but the amount for shifting by itself is very high when compared to my monthly due am paying.

Kindly reason out why do you charge such large amount on the customers and why on the other hand when I have the modem in hand and when you just need to get me the connection alone on that locality and we pay monthly bill around that is bearable for us.
keeping such extra payload on us, i don't think it is appropriate.
If you really think that this amount is fair enough for the customers I expect a proper validation.

AND MAINlY :

i asked the installation guy to intstall the router in the hall. he installed it in the bedroom and left without checking the speed. i am getting very less speed due to that.

its really very bad experience, atleast expecting to waive off the installation charges.

thanks

I have paid full amount for 12+2 months connection on 16 th july.
But no connection is given till now
Ref no
Caf no[protected] dated 16/07/2020

I have been following up with ACT and team for the past 1 month and its been utter chaos.

1. Early 1st week of July 2020, I request for a name change and they agree to get it done. So I forward all the necessary documents.
2. No reply for 2 weeks and I followup. I get a reply that it is not possible due to COVID 19 situations.
3. I call them again and this time they promise to get it done since I was no longer interested in ACT if the name change is no complete.
4. I wait for the entire month as ACT team promised the name to be updated in the next month (August 2020) cycle.
5. To my surprise, I do not see the name updated.

Its with great disappointment and Im truly ashamed to be a part of a company that cannot keep up to its words and takes customers for granted.

I have applied for a new connection and I have paid for 3 months package Rs. 3160
The sales person told to pay through online app and I did so, he told installation will be done in 3 or 4 days, after 4 days one team came and checked they told there is not box in your building another team has come after another 4 days one guy came, checked and left, after three days he is telling it’s not possible to install in your building and now it’s more 10 days, the sales person is not picking my call and customer care is also not working, you wasted too much my time it’s a big shame for you people with doing this kind of work.
Please proceed to make my refund.
My Enquiry ID[protected]

I got my connection disconnected in the month of July and paid off every bill and such but I'm still receiving bills for another month. I specifically asked customer care and they said I won't be receiving bill from August as the service has been disconnected. Now i can't call customer care as it says that I'm not a registered user and they aren't even replying to my email.

Hi h want to disconnect my act account please to provide a option, or else i will use today as day of disconnection if in future any legality is required as you guys are not having any easy option to get t you on this matter.

My ACCOUNT No :[protected] existing customer since 2 years would like to bring to your kind notice that I have been requested for relocation on 25 July 2020 in the same Housing Colony (Domlur, ISRO quarters). The service request number is #SR[protected]. However, this is not solved till date and the request is still open. I have been calling customer care several times and getting same response that it will be given to engineer dept and will be solved in 2 days. But, once it is said that there is a problem in fibre/box at their end in our area and promised that there will be no bill for this month (as full month I am waiting for relocation). Now the bill is generated for this month. This is not fair with respect to billing and service. Shall I go for disconnection permanently?

When ever I try login to your application it says that user name and password is says to enter valid user name and password tried login by using registered contact number but your application says that my contact number is not registered. I need this issue to be resolved at the earliest. Please don't force me to post this issue in any social media platform. User name:[protected]....

I've paid the bill and the money got deducted from my account but the website shows that the transaction has been failed

Slow internet Speed
Issue Facing: Daily
Account number:[protected]
I have taken the internet connection with Speed of 100 MBs with plan A-Max 1075 (10+2)M.
I have been provided with 4 Mbps upload and 3 Mbps download which is post FUP (Fair Usage Plan). After raising complaints my requests are canceled without attending. They don't let me cancel my connection. Please suggest how to go further with this continues to disconnect from work. I am planning to go to consumer court to complain about the issue facing to get it resolved.
Please let me know if this comes under the consumer court to raise a quick resolution.

[Resolved] ACT Fibernet — installation delay
Pathi M on Jult 18, 2020 Submit a Complaint
I requested a new connection to the act fibernet more than a week ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
It's highly disappointing and it is a huge loss for me as i am a freelancer and internet is my main source of income
Please resolve this issue soon.

Regards

Pathi
[protected]