[Resolved] ACT Fibernet — Installation not done

Priyamohan19891

from Chennai, Tamil Nadu

Apr 1, 2022

Address:

Coimbatore

I have taken airtel xstream fibernet connection on March 31st, 2022 by 8.50 am. I paid Rs. 2828 (799 plan for 3 months) through their airtel payments app. I was promised by the airtel agent that the installation will be done the same day. I received a message from airtel that the installation will be done by 12 pm by their engineer, but no one came for installation. I called the airtel agent multiple times, but he is not even taking my calls. It has been 2 days, but I am still waiting for my installation and there is no response from airtel fibernet customer support. Please provide connection or refund the payment.

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Apr 1, 2022

Complaint marked as Resolved

Sorry, given wrong fibernet name

ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ACT Fibernet Customer Care's response Hi Priyamohan, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Apr 03, 2022

Updated by Priyamohan19891 Sorry, given a wrong fibernet name. I don't have an ACT connection