ACT Fibernet — internet at home not working and frequent outage

Address:

Bangalore, Karnataka, 560040

Hi,

Please refer to ticket #SR[protected] where we have stated that our internet is not working.

We had given a request on 4th of June and the request mentioned that the service would resume by 5th June in the morning before 10 am. To solve this request 3 days were taken but since then we have had to reopen the ticket more than 3 times due to frequent disconnection of service.

More importantly, no person has called to verify if the service is working and we just get messages that the ticket has been closed.

On asking for refund, we have received multiple messages that Rs. 0 has been credited into our account due to the company's issue whereas the customer care clearly told me that refund will be given on pro-rate basis.