ACT Fibernet — internet cable cut

Vijay_viji

Address:

560050

Hi,

My internet cable was cut on 22/03/2020(don't know who did it) & i raised a query on 23/03/2020 with an expected resolution stated as 23/03/2020 at 6:00PM. But, the issue was never resolved i have been calling the customer support team(who r the worst i have seen) who have been saying the issue will be resolved in 24hrs since last Sunday i.e. 23/03/202 & its 26th as of now but, still the cable hasn't been fixed. The far more worse scenario is that a useless technical team member called me & informed that a technical person will be arriving at my location by the end of day but, none of them have showed up till now.
Thought that ACT was best but, now i regret my decision of going for ACT. U guys are really a scamming company who just steal money from customers & make them the victim o[censored]r endless stupid problems.
Shame on u people. U people should be imprisoned for the scam u r doing.
Now coming to the point u guys need to fix this ### problem ASAP & have some toll free numbers. U ### r one of the worst.

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customer support has been notified about the posted complaint.

Mar 26, 2020

Updated by Vijay_viji My ticket no.: [protected]
City: Bangalore
Ph No.: [protected]

Mar 28, 2020

Updated by Vijay_viji The customer support team is one of the worst of all every time I call them they ll be like "We ll make sure this gets resolved within 24hrs" & nobody shows up. I even received a mail from a guysl named Vinod Kumar yesterday saying it ll be fixed by today but, didn't happen.

If any of you out there wanna go for ACT connection i strongly recommend u don't do that or else u ll end up loosing money just like me.