ACT Fibernet — Internet cable removed from Junction box

Address:

100/4 VJ Pride, Halasuru

On 17 January 2022 one of the representatives from ACT was doing some work in the Junction box. After some time my internet connection was disconnected. I went to the basement and noticed the wire being removed and raised a service request with ACT. It has been almost 24 hours and have not had anyone from ACT address this although every time I call the customer care centre they mention that it has been escalated. I have also sent a mail to the helpdesk with the photo of the cable that was removed but there was no response. This is pathetic service considering most o[censored]s are working from home and relying on internet for ourselves and for our kids online education.