ACT Fibernet — Internet connection issues

For the past months this issue has been happening in my area( Sarjapur road, kodathi gate, bangalore). ACT broadband installed their switch in some apartment and they seems to turn off the power supply sometimes. When that happens the internet goes off. Everytime I have to raise a request saying the internet is not working to get it fixed.

Now the guy from ACT called me and asked if he can install the switch in my apartment. I don't know why ACT using customers for installing their swich box. They should come up with something that they don't have to depend on customer.

It's been almost a day without internet and my work from home is hell now.