[Resolved]  ACT Fibernet — Internet connection not restored for 7 weeks now

Address:	Chennai, Tamil Nadu, 600020
Website:	Act

I stay in Adyar area, since 12 Dec, it went down, and I am following with ACT customer care.They given dates of 24hrs, 48hrs, 23rd Dec, 28th Dec, 3rd Jan, 10th Jan, 15th Jan, 25th Jan, and still no progress and update to resolve and fix.Now customer telling about 30th Jan to fix which also I doubt...Escalated to their team and spend so much time in calling and mailing them with no luck..48 days internet is out and not sure when it will come..I am stuck now by paying 6 month advance and seeing poor services from ACT.. Is there any regulatory authority who can review and help this company to resolve my issue..
And probabaly I will promise and recommend folks never to take this and if someone's having it, switch to other reliable providers asap, all other internet providers are working in my area since last month except ACT.I do not think any refund can come from this improperly managed company help desk.so Will need to wait if they really fixing my problem this week.