ACT Fibernet — Internet Connection not working

My Internet Connection stopped working for more than 2 days now, I work from home and my productivity solely depends on the availability of Internet Connections that’s why I endeavor to pay my bills on time, but since the first of July my Internet connection suddenly stopped working and I’ve been reaching ACT engineers for the past 2 days they keep giving me one excuse after the other, please fix my connection or refund my paid amount for the month, because who will refund me for the days I’m not able to use Internet due to ACT INEFFICIENCY