ACT Fibernet — internet connection problem

Address:Hyderabad, Andhra Pradesh

hi this is shravan, I have received below message from act fibernet Today at 4.56pm Dear Subscriber, we are facing intermittent issues in the network . We are working on resolving the same & should stabilize connectivity by 6pm. Inconvenience caused is regretted. - ACT Fibernet till now I am not getting internet connection and customer care support not available between 8 pm to 8 am... If I get the problem between 8 pm to 8am who can resolve this issue
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ACT - Poor customer response and poor internet provision.
I have registered a complaint on 2nd Sep stating internet isn’t working and the ACT team hasn’t resolved the issue after I had called twice and followed up as well.
Similarly internet wasn’t working and I had registered a complaint on 26th August too. They took 2-3 days to resolve, even having the TAT as 24 hrs they are unable to provide a consistent internet facility. I this once or twice every month. Pathetic internet provider.

Your ACT Fibernet Request SR[protected] is expected to be resolved by 9/3/2019 02:00:00 PM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are[protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp

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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View all ACT Fibernet contact information