ACT Fibernet — internet connection problem

Address:

Hyderabad, Andhra Pradesh

I'm using Beam Fiber (Account No #294425) for internet connectivity. I’m using a half-yearly pack and the amount for the same has been paid well in advance. From past few days I'm facing frequent internet disconnection, especially at night hours (from 7PM). I’ve registered many complaints with Beam Fiber, but the complaints are just closed without any resolution. Every time I was asked to wait for 24hrs but no action has been taken from their end. And no technicians were sent to my home to check for the issue, even for a single ticket. For each and every call to the customer care I’m spending around 30/-Rupees. So far I’ve spend around 300/-Rupees which is almost equal to my 20 days of Internet connection. I’ve even registered complaint with Beam Telecom – Nodal Officer([protected]@beamtele.com) and Beam – Appellate Authority(appellate.[protected]@beamtele.com), but no action is being taken from their end as well. Below are the few ticket number that I’ve raised for the issue. 13379884, 13380289, 13326468, 13335573, 13313628, 13390270 This issue is torturing me like hell. I want Beam Fiber to compensate heavily for this mental harassment.