ACT Fibernet — Internet Connectivity

I'm writing from Jayanagar 5th block, Bangalore. Everytime there's power outage in the neighborhood, ACT connectivity goes down. I have to keep raising tickets everytime and it's getting to be a nuisance. Does the company not track repeated complaints from a specific area and fix issues pro-actively? I will be logging a request for refund of the 6 month advance payment and then switch to a better ISP.