[Resolved] ACT Fibernet — Internet connectivity issue

Amitesh Naidu

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500036

Pathetic service from the act company i am facing the net problem very frequently these days. Need to call customer support team they will always say it will take 24 hrs. I would like to ask for server down you will take 24 hrs for fiber cut will you people will take for one month time to restore it. Really bad service i recommend your connection for my colleagues now i used to take blaming from them referring your service provider. I am using the act (Previously beam fiber) from almost 5 years but form the last six months facing connectivity problems.

My beam user id : [protected]@yahoo.com

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Nov 22, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

ACT Fibernet Customer Care's response Hi Amitesh,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet

Oct 19, 2016

Updated by Amitesh Naidu This is the third email i think from the past three weeks for which i am mailing for the connectivity problem.Very Very bad service again from your end. Still how many times i should mail for higher officials for net problem.Why you people are taking this much long time for connectivity problem in spite of being one of the leading internet company very embarrassing.And your customer care number is always busy its never get connected if we try 10 times out of which it will get connect only once and executives will say simple recorded answer it will take 24 hrs to restore the net .For simple issue if you took more than 24 hrs for fibre cut issue company will take more than 24 months?.Try to resolve the issue permanently asap we lost faith in "ACT" very pathetic service always it will have some trouble.When ever we want to work from the home at that time only internet will go off.We are not keeping the internet just for the fun for emergency purpose only.I do want any apologize email resolve the problem fast and permanently.

Account details :

Account id :[protected]

Ph : [protected]

Verified Support

Oct 21, 2016

ACT Fibernet Customer Care's response Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Regards,
ACT Fibernet