[Resolved]  ACT Fibernet — Internet Connectivity Issue Complaint No: [protected]

Address:

Chennai, Tamil Nadu, 600100

Hi Team,

I am facing Network connectivity issue for the last 6 days (11th Feb-Present) and I have raised a complaint for it. But till now there is no action taken from your end. I have reached customer care about this issue and I got irritated from your customer support. I am facing this issue for the 3rd time and there is no proper communication from your end.
Today morning I reach out to the ACT service center office located in Pallikaranai, Chennai to check regarding my complaint but I got shocked by the response from the center. They are saying that they don't know the current status of the ticket and this will be handled only by the customer care and not by them. I don't know, this is how you will treat your customer.
I am upset with your customer support. I again called to the customer support for escalating it to the higher officials but center is not providing me proper information regarding the escalation procedure. I am fed up with the response and now I have decided to wind up your service and move to other service provider.
So please disconnect my service and provide me the waive off the amount for the last 6 days and provide me the final bill.

Network details,

Complaint No: [protected]
User Name: 11519978
Account No:[protected]