[Resolved] ACT Fibernet — Internet data usage

Life Long

from Bengaluru, Karnataka

Address:

560024

Even we are facing the similar problem and the ACT authorities are not even responding to our countless emails! Even we just watch YouTube and browse the Internet and nothing much but still our whole data gets over within like 15 days or something. Today we received 50 GB and within 4 hrs we lost almost 3.5GB !
What are we users supposed to do against it? Is it data theft or something else? We don't know and we are helpless.

Hoping for a better reply from you people.

Sincerely your tired user.
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May 3, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2017

ACT Fibernet Customer Care's response Dear Valued Customer,

Please share your contact number and city, or account number, so that we can contact you.

Regards,
ACT Fibernet

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Comments

vemuravi

from Karnal, Haryana

I was on Holiday for 2 days - 26th and 27th March and went to my native. When I checked after coming back, last 2 days, it is showing as data usage around 15GB. Before going to my natve, I even changed the password. ACT claiming that their won't be any data leakage when contacted customer care. Junction box is at my place. Cust I'd 11273516.

ACT Fibernet Customer Care's response, Apr 4, 2017

Verified Support

Hi Vemuravi,

We are sorry to know about this. Please share your location so that we can assist you better.

Regards,
ACT Fibernet