[Resolved]  ACT Fibernet — Internet downtime+Pathetic customer service and commitment

Address:	560102
Website:	www.actcorp.in

Dear ACT,

I am compelled to write this mail as I have already called ACT Customer Care on more than 5 occasions ( Last 72 Hours ) and nothing has been changed so far. We are experiencing a downtime for the last 3 days and I wonder how long would it take more!!!

What makes me really bewildered is the fact that your guys are so cool about this. Like you know it that nothing’s going to change or something. What’s most upsetting is the fact that I have spoken with 3 different Managers, the last one being Mr. Manjunath and he repeated the same thing that I would be getting a call within 2 hours . Well HELLO !!! Please wake up and stick to your commitment. It’s not a joke I suppose when you commit someone that you would get back on the said time and then there’s totally no response at all.

Is this the way how you all function??? I strongly believe that irrespective of whether the issue has been fixed or not, is it not your responsibility to call back the customer and update about the progress?? Or is ACT only paying the supervisors/ Managers to give false promises??

You know, I have been your customer when you all started to spread out in the beginning and I recall those initial days when you all used to work so efficiently on the issues but I guess the management has changed the policies in terms of deviating totally from all of their commitment and duties.

The last person I spoke is Miss. Theresa D ( 4:13 PM DATE : 11/04/2017 ), who assured me that I would get a call from a higher up and believe me it’s the same thing again. May I ask who is responsible to train people like this in ACT? Do you all get trained to lie to your customers?

Then there is this Supervisor named Mr. Manjunath, whom I spoke to around 12 o’clock today and he also happen to tell me the same thing that he would call me. Can anyone tell me if Manjunath is still working in ACT??? If he is then is it not his duty to call customers on the promised time???

I would appreciate if I don’t have to go through all this again in the future. What a waste of time it has been with you guys. Shame on you all !!!