[Resolved] ACT Fibernet — internet is not working and refund required

Akashgoel0110

from Delhi, Delhi

Address:

New Delhi, Delhi, 110019

My internet goes down every month for over 4-5 days with no resolution. I have been facing this problem repeatedly. If my internet goes down one more day i need a full refund of my payment. And for the days it didn't not work in the past i need two months extra. My id is[protected].

Inspire of repeatedly calling the company my net issues don't get resolved within 48hours. I call at least 4-5 a day to register my complaint.

I called act 5 times yesterday but no resolution was provided to me. I want a full refund of my money at the earliest otherwise i might take a legal action against the company.

Akash goel
New delhi
[protected]

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Aug 17, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

ACT Fibernet Customer Care's response Hi Akashgoel,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

Jul 04, 2018

ACT Fibernet Customer Care's response Hi, we believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on[protected] or Helpdesk.[protected]@actcorp.in