ACT Fibernet — Internet is not working

Jyothika Saha

from Hyderabad, Andhra Pradesh

Nov 30, 2021

Address:

H.no: 5-12-128, Plot no: 86-B, Moula-ali, Housing board colony

I am not having internet since 3 days. Called customer care center many times and always received poor service. Everytime they are giving false promises that issue will be resolved, everytime postponing estimated resolution.

They are not sending technician to fix the fault.

Upon that, they have raised request to disconnect my service without asking or taking my permission. I have called and closed the disconnection order. Again they have reopened it without asking.

It's impacting my work as I work from home. I am losing alot of money and it's impacting my health. IF SOMETHING HAPPENS, ACT FIBRENET WILL BE RESPONSIBLE

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ACT Fibernet customer support has been notified about the posted complaint.

Dec 01, 2021

Updated by Jyothika Saha I have called them again and they said that they cannot provide any resolution and they can just disconnect service.
How can they promise that they will give service for 1 year and took the whole money?
Now they are saying that they cannot give the service.

Dec 03, 2021

Updated by Jyothika Saha The issue is still not resolved. No one is taking any proper action.
Upon that, people working in call centers are being bery rude to me and not listening to what I am saying. A lady was so rude and transferred call to wrong team.
It's getting out of patience now.

Dec 20, 2021

Updated by Jyothika Saha Just like ACT, this website is worst as well. Like no one works properly.
After all, I have disconnected my service from ACT. They informed that I will get refund in 7 to 14 days. It's been 17 days. I have called them and they are now saying that it will take another 7 days.
I am sure they will say the same even after 7 days.

Was not able to provide service and now can't even return my money. I spit on the service