[Resolved] ACT Fibernet — Internet not working

[Resolved] ACT Fibernet — Internet not working

S sainandan2222 Sep 22, 2021 Sep 23, 2021 This thread was updated on Sep 23, 2021

Ticket number is SR[protected]. I am living in vizag city and its been more than 60 hrs my internet is not working.I have applied 3 days leave because of this internet problem and still the issue is not resolved.During connection ACT representative said if you have any problem just complain it will be resolved maximum within 24 hrs and maximum there will be no issues at all and the service is very fast .For that thing only I have payed for the new internet connection for my work from home .There is no point of contact for the line enginner also then how will this issue will be resolved.I mailed, I called Still no HELP from ACT Fibernet Was this information helpful? No (0) Yes (1)
Sep 22, 2021 Complaint marked as Resolved After giving complaint on the consumer complaints they resolved it very fast and I got my Internet Up and Running .I also received the message that the raised ticket has been closed . ACT Fibernet customer support has been notified about the posted complaint. Verified Support Sep 22, 2021 ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team. Sep 22, 2021 Updated by sainandan2222 Its been same message coming where ever I am complaining regarding this issue.Its been 3 days I received same message continuously everytime from the customer care.While speaking with customer care they are disconnecting the call in between.Is this a way how you treat your customers .I have paid for 6 months plan its not even one month complete and the issues has started Verified Support Sep 23, 2021 ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App ( https://bit.ly/3jjgLTj )
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