ACT Fibernet — Internet not working

I took new broadband connection from ACT on[protected]. n 16/12/22 my internet connection went down and I raised a ticket (complaint No. SR[protected]. But, no one came to check the connection. I even spoke to the customer service executive, but he also cannot confirm when they will rectify the issue. It has been already more than 48 h, still no response from ACT. Very disappointing and frustrating. I was unable to work from home...