ACT Fibernet — Internet not working for 17 days

Address:

No 5,adhinath nagar,kolathur

This is vishnu,

I dint get internet for past 16 days..I am calling customer care but not even a single good response from them...I got frustrated..as we are doing work from home, this really frustrating...and 5 days back, they called me and said you have to put gx box, have to pay 2000inr and I accepted, because they said they will refund the box while you disconnect from act internet..I also paid the amount and they said they will give in a day itself..but no one called or messaged about connection for 4 days..its gone..it is like cheating..worst customer service from act.

I want my 2000inr for gx box and compensation back and also I am frustrated because of this.
After you transfer I will disconnect this account for sure..customer service is very bad..I called 2 days back for disconnection..till now no proper response.
But internet is good.

Thank you