[Resolved] ACT Fibernet — internet not working for more than a week

Daneshkumar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600053

Act is very worst in service. Every month they will distrupt the service. This november, close to 10 days i was not having internet. If so, why should i pay them. I can't blame the customer service it's their job to keep the customer at confidence. Both nodal and appellate team are worst. Even after informing them they are not ready to serve with high priority. Act has a common language when they are any issues ' it will be done by today'. They will close the ticket with out resolving the problem. I guess act will know the customer pain only when other providers push him down.

They don't even respond back. Worst to go. Planning to disconnect the service and jump to some other providers

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Jan 6, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

ACT Fibernet Customer Care's response Hi Daneshkumar,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Dec 01, 2018

Updated by Daneshkumar Hi, I don't think it will be very value add. I know you will be still not be able to resolve my problem. That's fine. Even the board requested not to discolse any thing personal in this forum. I can't trust you people anymore. I went till Appellate, still not resolved.

All finally you will make this thread a resolved one.

Check your database for my name and I have added my details regarding my city and pincode too. I guess, this should help in fetching my details.

Always customer is important. You will surely loose customers at one point in time and will start thinking. World is changing... Thanks for taking time and sending reply