[Resolved] ACT Fibernet — internet not working since 2 days

[email protected]

from Thiruvananthapuram, Kerala

Address:	Hyderabad, Andhra Pradesh, 500038
Website:	www.actcorp.in

Hello sir,

I have taken new internet connection on 5th october 2018 from act fibernet, hyderabad.
They have charged 5585 rupees for 6 months of internet connection.
It worked for 3 days.
It is not working since yesterday. Ie;[protected].
I have been contacting customer care. It isn't connecting for 90% of times.
Customer care connected only once in 24 hours.
I have already filed a complaint through ivr. The complaint number is [protected].
I got a message that it will be attended by 8 pm oct 15th 2018. But nobody looked into this issue.

I request act fibernet to refund my money regardless of you solve it or not. It is already late. Please refund my money.

Please don't experiment on customers. This is not the way of doing the business. We already lost personally by taking your connection. Please refund my money. I don't need your service.

Thanks

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Oct 21, 2018

Complaint marked as Resolved

They have resolved this issue by fixing something in their network and followed up me through phone communication.

customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

ACT Fibernet Customer Care's response Hi Siva,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Oct 21, 2018

Updated by [email protected] Thanks for looking into this. Actually I asked for a refund, but not for a resolution. Anyway, Thanks for resolving it in 1 day after getting notified about it. I want to continue as your customer for this time hoping that these type of delay will never happen again and also by seeing your interest in serving customers.

Thanks