[Resolved]  ACT Fibernet — internet plan upgrade + new router setup not done after a month

I had paid for an upgrade in my plan more than a month and a half ago, but still no action has been taken. Calls and assurances have been made, but no follow-up even after calling customer care around multiple times. Billing has been done for regular plan for this month and ticket is still open for setup of new router.

Apart from billing of old plan, i was told that i will be charged for the time period that the new plan was not upgraded. It is absolutely unreasonable that i should pay for their negligence.