[Resolved] ACT Fibernet — internet problem and wrong commitments from sales person

nileshgarg

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560102
Website:	www.actcorp.in

I am facing internet issues from last 2 weeks. First of all their customer care is very bad and takes 10 minutes to connect and after connect it takes 15 minutes to connect to executive.
Last time i called they said cable issues and again after 10 days when i called (Because internet again stopped) then again same cable issue. I don't know why they are giving this much excuses. Their sales person told me any complaint will be resolved in 4 hours and now they say 48 hours and last complaint took 48 hours only. Why you guys commit if you can't provide.

One more commitment was about shifting charges and sales person told that 250 will be the charges and now customer care executives are telling rs. 650

Believing on all these commitments i took 6 months prepaid plan but seriously feeling regret now.

User id :[protected]

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Oct 27, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

ACT Fibernet Customer Care's response Hi Nilesh,

We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.

Regards,
ACT Fibernet

Oct 04, 2017

Updated by nileshgarg Still no response. I haven't got any response till date. I closed the connection because they are not feasible in my new area. and now they are denying to give the money of remaining 2 months also. You guys are very very bad at service. I will definitely spread a message for sure that do not take 6 months plan from you.