[Resolved]  ACT Fibernet — internet service, worst customer support and no proper escalation metrics

Address:

Murthy residence nagavara, Bangalore, Karnataka, 560045

Hi,

I'm act subscriber from last 5 years, facing worst experience in last few days, 14th i had raised request for relocation with same area (Moving out 2 lanes from current location).
Where in relocation address have feasibility and entire apartment is serviced by act broadband. Just technician as to come and activate the portal connect the lan in split box.

Feasibility check ticket has been raised and closed but field executive updated saying no connectivity in the locality

Been following up with customer care each everyday no body is turning up at the site to resolve the issue,
Every customer care person is telling 24 hrs will reslove it but none is turning up.
Today i raised for disconnect of my subscription, from disconnection team sushma assured it will be resolved by 6:00pm of 20th may and will give update, none turned up nor gave an update

No proper escalation metrics been followed in org., nobody knows about it.

User id 10762710
Account no[protected]
Register no [protected]
Location : murthy residence nagavara bangalore 560045