ACT Fibernet — Internet services not functioning

Naveendhar

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 600042
Website:	www.actcorp.in

Due to cyclone Vardah, the internet lines were down since the start of Dec. The consumers have been patient enough to give almost a month's time for the service to resume. But it still has not been activated yet. Every phone call to the customer care, there is a postponement of repair date. I have sent 3 mails to the support centre and multiple calls to the call centre, and still this issue has not been addressed yet. Every call, there is a new excuse. I am not happy with their service at all. They do not understand their customer and wrongly estimating the tolerance/patience of theirs.

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Comments

Shastrinagar_ACT

from Bengaluru, Karnataka

My ACT Broadband Not working for last 18 days. After the cyclone Vardah in Chennai, ACT sent out an email stating that their service won't be available for 4-7 days. I waited for 18 days and tried to call their customer care. It's always busy, they never pick up the call always need to send SMS only. Very bad Customer care

Imthiaz Ali

from Hyderabad, Telangana

I Referred a friend of mine ( referral ID 146216) on 27th December 2016. The ACT fibernet serviceman has installed the connection and my friend got the Internet service working on 29th. I have not yet received any notification regarding the referral benefits (KFC meal For two) as promised by ACT fibernet.