| Address: | Chennai, Tamil Nadu, 6000073 |
| Website: | Www.acttv.in |
Chronology of events.
1. Dec 12 th cyclone varadh
2. Dec 12 th trees fell
3. Ticket raised to restore my connection [protected]
3. Dec 18th power back up.
No internet connection
Dec 22nd a message stating there will it will be up in 4- 5 days.
Dec 28 - called customer support for status- was informed by dec 30th, will be restored
Dec 28 - wrote a mail to appellate authority and nodal officer asking for updates was informed only will be done as soon as possible
Dec 30- called customer support for update, was informed will be restored only by Jan 5th.
Dec31st - wrote a mail to appellate authority stating breach of contract and customer disatisfaction, and denial and deficiencies in service. Reply stating will be restored on or before Jan 5 th.
Jan 3 rd mail to appellate authority asking for updates - no reply.
Jan 3rd - message from act stating "we have generated bill, but no charges applied suitable waiver will be passed on.
Jan 5 th - mail sent to appellate authority asking for full refund, of Jan, dec moth charges, and public apology for deficiency of services. Will be sending a lawyer notice to the company asking for compensation.
Disconnection will follow. A simple paper ad, along with website and realtime updates would have been the need of the hour. CTO, COO, CEO all are useless in managing this entire debacle.
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